Refund policy

FREE Door-to-door Exchanges

In light of BESTPERFUME.STORE attaining #1 in all areas, including guarantees. We now offer FREE exchanges from your door, in hopes to build a longer relationship and to forgo any profit gained from the purchase (covering the cost of labour and related vehicle costs).
We have never turned anyone away in the event of a faulty good or dissatisfaction with our perfume. We hold action above all else in showcasing our proud values - as such, do note the perfumes have to be returned at 100ml+ and in their original packaging. We hope that such gestures like this and unseen in the retail world, wins over your loyalty and trust in us. Do note exchanges are limited to 1 per person, unless requested with another order.

 BESTPERFUME.STORE deals with every return enquiry on a case-by-case basis. In the unlikely event that the goods you ordered do not meet your expectations, please send us an e-mail regarding your enquiry at support@bestperfume.store strictly within 7 days from receiving the goods. We have remained at a strong 5-stars throughout all orders due to our commitment to make sure you feel valued as a supporter.

If dissatisfied,  your request will be attended to. Once approved, you have 7 days from the date of approval to return any unwanted items to us (please note, that you must first contact us within the 7-day period mentioned above). Note: All goods will be your responsibility from thereafter the delivery confirmation from our contracted couriers. Discounted goods will not be allowed for an exchange. Goods sold outside of the main website (https://www.bestperfume.store) are subject to the refund with the platform fee excluded.

Before returning any product bought from us, please ensure that all the following conditions have been correctly satisfied.

The product you wish to return:

1. Can be sent back to us only upon receiving an e-mail from BESTPERFUME.STORE confirming the approval of your request to return/refund any items you are unsatisfied with
2. Must be unused, confirmed via photo, and in the same condition in which it was received by you (free tester forms are available to prevent misinterpretation of the products sold)
3. Must be returned complete with all its parts and accessories (e.g., box, packaging)
4. Must be sent in its original packaging
5. Must be sent in one single delivery and delivered back to us within seven days of receiving said e-mail or via visit.
6. Must not be from an event or discounted sale and exchanged or refunded for (a) full price (product).

If you wish to cancel and/or change the delivery details of an order, please contact us immediately to ease the facilitation of any changes. Late adjustments, failed orders and dissatisfaction of products that have been delivered as described on our site will not be compensated for as BESTPERFUME.STORE is not responsible for user-made errors, though under our discretion, will try to alleviate any damages or losses of there instated made order.

For all return inquiries, please contact us at https://wa.me/6597169731

In the event of any product damage, please send photo evidence that this has occurred. Any falsehoods or failure to present evidence will result in an immediate decline and no further communications will be had. BESTPERFUME.STORE does not blacklist supporters, but will not tolerate those unaligned with our ethics.

Outside of Singapore

For issues related to bottles, exchanges, damages, for sales outside of Singapore. Please contact our support via email or WhatsApp and we will make sure you are 100% satisfied at our resolution. We promise to maintain the same standard of our Singapore relationships to everyone, forever.